Privacy Policy — Pendula Watch Care

1. Introduction

Pendula ("we", "us", "our") is committed to handling personal data with care and transparency. This policy explains what data we collect through our website and enquiry process, why we collect it, how we use and protect it, and what rights you have in relation to it.

This policy applies to anyone who contacts us, submits an enquiry form, or visits our website at pendulas.biz. If you have questions about anything here, you can reach us at [email protected].

2. What We Collect

Personal data you provide

Name (required for enquiry form)
Email address (required for enquiry form)
Phone number (optional, if provided)
Message content describing your enquiry or the timepiece involved

Data collected automatically

Basic analytics data (pages visited, session duration) if analytics cookies are accepted
Cookie consent preferences stored locally in your browser
Standard server logs (IP address, browser type, access timestamps) retained for up to 30 days

3. Legal Basis for Processing

Under applicable Thai data protection law (PDPA — Personal Data Protection Act B.E. 2562) and general data protection principles, we process your personal data on the following bases:

Consent — when you submit the contact form or accept cookies
Legitimate interest — for maintaining server logs and website security
Contract — when processing data required to provide a watch care service you have requested

4. How We Use Your Data

To respond to your enquiry and discuss the service you're considering
To communicate about the status of work on your timepiece
To maintain records of condition assessments and work carried out
To improve the website based on aggregate usage data (if analytics are accepted)

We do not use your data for marketing, profiling, or automated decision-making. We do not sell, rent, or share your data with third parties for commercial purposes.

5. Data Retention

Enquiry data: retained for 12 months after the enquiry is resolved, then deleted
Workshop condition records: retained for 3 years for quality and continuity purposes
Server logs: retained for 30 days
Cookie preferences: stored in your browser until cleared or updated by you

6. Data Protection Measures

Website served over HTTPS — data in transit is encrypted
Enquiry data stored on access-controlled servers hosted within Thailand
Physical workshop records kept in a locked filing system
Access to data limited to workshop staff involved in the relevant service

7. Cookies

Our website uses cookies for basic functionality and, with your consent, for analytics. You can manage your cookie preferences at any time via our Cookie Policy page. Essential cookies cannot be disabled as they are required for the website to function.

8. Third-Party Services

We may use the following third-party tools:

Google Analytics (if analytics cookies are accepted) — data processed under Google's privacy terms
Google Maps embed on our homepage — subject to Google's privacy policy

We are not responsible for the privacy practices of third-party services. Links to external websites are not endorsements of their privacy practices.

9. Your Rights

Under the PDPA and applicable data protection principles, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (where no legal retention obligation applies)
Withdraw consent at any time (this does not affect lawfulness of prior processing)
Object to processing based on legitimate interest
Lodge a complaint with the Personal Data Protection Committee of Thailand

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

10. Children's Privacy

Our services are not directed at individuals under 18. We do not knowingly collect personal data from minors. If you believe we have done so inadvertently, please contact us for prompt deletion.

11. Policy Updates

This policy may be updated from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of the website following a material update constitutes acceptance of the revised policy.

12. Contact

For privacy-related questions or requests:

Email: [email protected]
Post: Pendula, 47 Beach Road, Bang Lamung, Chonburi 20150, Thailand